Reason for Selling: Co-founder split
SupportDesk AI is a helpdesk platform with built-in GPT-4 triage that automatically categorises, prioritises, and drafts replies to incoming support tickets. The AI deflection rate is 38% — meaning nearly 4 in 10 tickets never need a human agent.
The product serves 180 e-commerce and SaaS companies that have outgrown basic email support but aren't ready for the complexity of Zendesk or Freshdesk. Average customer lifetime is 22 months.
**Why Selling:** Co-founders are splitting amicably — one wants to exit, which requires a full acquisition.
**Growth Opportunities:**
- WhatsApp and Instagram DM channels (roadmap exists, not built)
- Shopify app store listing (application in progress)
- Larger enterprise deals — current ICP is SMB but product supports larger teams
- AI model fine-tuning per customer for higher deflection rates